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Adoption Management Program (AMP)

Ensuring Return on Your MicroStrategy Investment

MicroStrategy’s Adoption Management Program (AMP) provides a complete and multifaceted solution to training your end user community. By incorporating evaluation, testing, instructor-led training, web-based training and mentoring within the context of your reporting environment and business processes, this program increases user productivity and fosters application success .

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Components of the AMP Program

Customized Curriculum

MicroStrategy’s AMP enables you to uncover the needs and expectations of your user community and test their level of proficiency with your application. The resulting learning program is tailored to a user’s role and combines functional, application, and business processes into one training program.

Blended Learning Environment

MicroStrategy’s AMP provides blend of instructional techniques supports a wider range of learning styles as well as incorporates reinforcing activities to optimize the learning experience and increase student retention.

Empowered Super Users

MicroStrategy’s AMP engages the Power User throughout the evaluation, analysis and curriculum design process to ensure the training plan is comprehensive and relevant to the job roles of the users. AMP delivers the documentation and processes required to enable Power Users to provide front-line support as well as help define new reporting requirements.

User Readiness Reporting

MicroStrategy’s AMP measures a user’s proficiency with your application and identifies areas of improvement. AMP provides management with objective, quantifiable results to use to measure user adoption.

Program Phases

Phase I – Discovery and Planning

  1. Identify Leadership Expectation
  2. Uncover End User Needs and Expectations
  3. Test End User Knowledge and Skills
  4. Deliver Initial Assessment Report

Phase II – Development and Execution

  1. Design Training Plan To Address Leadership Goals and End User Needs
  2. Create Curricula Tailored to Customer’s Environment
  3. Incorporate All Methods of Learning
  4. Facilitate Ongoing Knowledge Transfer

Phase III – Evaluation and Reporting

  1. Facilitate On-the-Job Mentoring
  2. Conduct Post Training Tests and Surveys
  3. Create Post Deployment Support Documentation
  4. Deliver Quantitative Assessment of User Readiness

Program Levels

AMP provides a comprehensive personalized learning plan to ensure that training is effective and that learning is maximized.

We offer three levels of AMP depending on user count:

Level

User Count

Price

AMP Bronze

250 users

$75,000

AMP Silver

500 users

$100,000

AMP Gold

1,000 users

$150,000

Regardless of level, AMP delivers the following services:

  1. Project Manager throughout the process
  2. Interviews, testing, analysis and reporting of users
  3. Curriculum development for instructor-led and online content
  4. Instructor-led training for all Power Users
  5. Online training for Casual End Users
  6. On-the-Job Mentoring and Support
  7. Licensing of all courseware
  8. Testing and evaluation of users post-training
  9. User readiness reporting

Program Benefits

Benefits to the IT Team:

  1.  Lowers Support Costs
  2.  Lowers Risk of Application Failure
  3.  Provides Greater Software Return on Investment (ROI)
  4.  Manages Impact of Technology Implementation
  5.  Improves Communication with Business Community

Benefits to the Business Sponsors and Managers:

  1.  Increases User Productivity and Proficiency
  2.  Increases Feature Utilization and Dept of Analysis
  3.  Encourages Creative Uses of Technology
  4.  Decreases End User Computing Costs

To learn more about how AMP can help your organization achieve user proficiency and increased adoption, contact your Account Executive or email education@microstrategy.com.